Terms of service

1. The parties

The seller is Preikestolen Design AS, trading as Ekenberg Scandinavia. Org. no. 917 878 226 MVA. Registered address: Kjærholen 63, 4316 Sandnes, Norway. Shipping and returns: Ekenberg Scandinavia, c/o Arven, Sandbrogaten 11, 5003 Bergen, Norway. Email: support@ekenberg.no. Phone: +47 930 31 766. The buyer is the consumer placing the order.

2. Prices

All prices include Norwegian VAT. Outside Norway, prices are shown in your local currency. Orders sent with DHL Express include import duties and taxes. Shipping costs are shown before you pay; see our Shipping policy.

3. The agreement

The agreement is binding once we have sent you an order confirmation by email. These terms, your order and our Shipping policy and Return policy make up the agreement.

4. Payment

You can pay by card, Klarna, Vipps and the other methods shown at checkout. Cards are charged when the order is placed. If you pay with Klarna, Klarna's own terms also apply, and Klarna handles invoices and instalments. Payments are processed securely; we never see your full card number.

5. Delivery

We dispatch within 1–3 working days. Delivery times and costs are set out in our Shipping policy. The risk passes to you when you or your representative receive the item.

6. Right of withdrawal and returns

You have a 14-day right of withdrawal under the Norwegian Cancellation Act. How to cancel, return an item and get a refund is described in our Return policy, which also contains the withdrawal form.

7. Delay

If delivery is delayed and the delay is not your fault, you may withhold payment, demand delivery, cancel the purchase or claim compensation under the Norwegian Consumer Purchases Act.

8. Faults and complaints

If an item has a fault, you can complain within 2 years of delivery, or 5 years for items intended to last substantially longer. Contact support@ekenberg.no within a reasonable time after you discover the fault. We pay return shipping for faulty items.

9. Personal data

We process personal data as described in our Privacy policy.

10. Disputes

Contact us first, and we will try to find a solution. If we cannot agree, you can contact the Norwegian Consumer Council (Forbrukerrådet) at forbrukerradet.no for mediation. Norwegian law applies.