Terms and conditions
Welcome to the Ekenberg Scandinavia and our online shop! Ekenberg Scandinavia is a Scandinavian jewellery brand owned by Preikestolen Design AS, Norway. Ekenberg Scandinavia provides this site as a service to our customers. Please review the following basic rules that govern your use of our website. If you do not agree to these terms, please do not use this website.
CORRECTION OF ERRORS AND INACCURACIES
The information of the Ekenberg Scandinavia website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors or inaccuracies and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors or inaccuracies may relate to product description, pricing and/or availability. We express regret for any inconvenience this may cause. If you have any problems with your purchase, please contact us immediately and we will assist you.
In the event a Ekenberg Scandinavia product is listed at an incorrect price due to typographical error or systems error, Ekenberg Scandinavia shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Ekenberg Scandinavia shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Ekenberg Scandinavia shall issue a credit to your credit card account in the amount of the incorrect price. Due to fluctuation in the market, Ekenberg Scandinavia beholds the right to adjust the prices shown on the site.
We have done our best to display as accurately as possible the appearance of the items shown on the Ekenberg Scandinavia website. Our products are handmade which makes each item one-of-a-kind. The appearance of our products will therefore differ from the pictures shown on our website. Note that all measurements are approximate. Although we try our best to be accurate, minor differences might occur.
ENFORCEMENT OF TERMS AND CONDITIONS
By accessing and using the Ekenberg Scandinavia website, you agree that your access to and use of the Ekenberg Scandinavia website is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of Norway.
Parental or guardian consent is required for customers under the age of 18.
RETURNS AND EXCHANGES
If you want to regret a purchase done with Ekenberg Scandinavia, you send the goods back in complete product packagingwithin 14 days from the day you receive the goods, and you must include the withdrawal form completely filled out. The return form will be sent together with your goods. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. However, if you receive a refund, the cost of return shipping will be deducted from your refund. The condition for the return is that the goods has not been in use and that it may be sold as new. All tags need to be in the same condition as when you received the goods and be attached to the items. If the condition of the products appears used, the right of return ceases, and the goods will be shipped back to the customer, and the customer is then held responsible to all new shipment costs. The customer will then receive an invoice with the occurring return shipment-costs.
If any return of goods regarding warranty claims, please contact firstname.lastname@example.org and include: order number, photo of claim area and description of claim. It covers manufacturing faults only, not from regular use. Promotion and use of withdrawal follows the established Norwegian law. See the Norwegian Consumer Law and the Cancellation Act for more information. Please contact us as soon as possible if you have any reason to be returning your goods to Ekenberg Scandinavia. Return messages from our customers, regarding errors or defects of the products, must be reported to us by writing, email is accepted.
RETURNING THE PRODUCTS
We will reimburse the value of your order after we have received your returned products. Return address: Preikestolen Design AS Vassbotnen 15 4313 Sandnes Norway Email to: email@example.com
Payment is made either with a debit card or credit card. The order is placed on your payment card when you confirm your order. Shipment is also added in the same process, and will be charged the payment card. We use the following data to process orders: - your name and address - telephone - billing address - e-mail address - payment details
At Ekenberg Scandinavia we aim to process and send your order as soon as we can. Orders are usually shipped from 1-3 days after we have received the order. However, please note that made to order pieces such as personal stamping and required adjustments, may take from 2-4 weeks to complete. If you have any personal requirements surrounding delivery dates, please check with us upon placing your order, to see if we can meet your expectations. At Ekenberg Scandinavia we will at all times do our best to meet your wishes.
Our international packages are shipped with DHL Express. Your orders will usually be delivered within 2-5 working days from the day you receive your shipping confirmation. For international orders, delivery is estimated between 5-10 working days, from the day you receive your shipping confirmation. We do not ship orders on weekends and holidays. Delays may occur during public holidays, sales or other more extreme conditions. Ekenberg Scandinavia takes on the risk for the products until you get them. After you have received the products, you should, as soon as possible examine whether the shipment is in accordance with the order confirmation, if the products have been damaged during transport, or if anything from your order is wrong or missing. Please do not hesitate to contact us if something does not match your expectations.